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Complaint and Content Removal Policy & Procedures
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Dream Bigger prioritizes user safety and legal compliance on feelwildlyalive.com ("FWA"). All content published on FWA is created directly by Janelle Orion and/or Barbara Penningroth ("GiGi"), along with verified guest performers, each of whom completes identity and age verification (18+ minimum) as described in Dream Bigger's Content Moderation & Safety Policy. This policy outlines how Dream Bigger handles complaints regarding illegal or unauthorized content, and complaints from individuals depicted in content who wish to dispute consent.

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Reporting Illegal/Unauthorized Content
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FWA does not have a dedicated "Report Content" link, since the platform does not host third-party or user-uploaded content. Reports, complaints, or concerns about any content — including claims of illegal content or content depicting an individual without consent — can be submitted directly to support@feelwildlyalive.com.

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Complaint Review and Resolution
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  • Timeline: All complaints are reviewed and addressed within 5 business days, with a response explaining the action taken.

  • Immediate Removal: Dream Bigger prioritizes user safety and legal compliance by immediately removing any content confirmed to be illegal or unauthorized.

  • Reviewer: All complaints are reviewed directly by Janelle Orion, Founder and Custodian of Records for FWA.

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Procedure
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Initial Triage
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Upon receiving a report by email, Janelle Orion reviews:

  • Reporter information (if provided)

  • Description of the content in question, including a link

  • Claimed basis for the complaint (e.g., illegal content, lack of consent)

  • Any additional information provided

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Verification
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  • Content verification: The reported content is located and reviewed directly, since all FWA content is hosted and controlled by Dream Bigger.

  • Consent/rights verification: Because every performer appearing on FWA — Janelle Orion, Barbara Penningroth, and any guest performer — has signed consent and model release documentation on file prior to production, this documentation is checked directly against the complaint.

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Action
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  • Illegal content: If content is verified as illegal, it is removed immediately, and the matter is escalated to legal counsel for evaluation, including potential law enforcement involvement where appropriate.

  • Consent dispute: If a depicted individual disputes consent, the matter proceeds to the Appeal Process below.

  • Unclear verification: The reporter may be contacted for clarification.

  • Invalid report: The reporter may be notified, with an explanation, where appropriate.

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Appeal Process (Consent Claims)
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Individuals depicted in FWA content may appeal on the basis of lack of consent:

  • Appeal submission: Contact support@feelwildlyalive.com with a clear explanation and a link or reference to the content in question.

  • Verification: Dream Bigger attempts to verify the appellant's identity (e.g., comparing valid ID to the individual depicted).

  • Content review: Janelle Orion reviews the content alongside the appeal and the signed consent and model release documentation on file for that content.

Appeal outcome (within 5 business days):

  • Consent confirmed: The content remains live, and the appellant is notified, with reference to the documentation on file.

  • Consent not established: If valid consent cannot be established, or the individual demonstrates that consent is void under applicable law, the content is removed immediately.

  • Disagreement on consent validity: If Dream Bigger disagrees with a claim that consent is void under applicable law, Dream Bigger will offer to resolve the disagreement through a neutral third-party mediator.

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Record Keeping
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Dream Bigger maintains a record of reported incidents, including:

  • Date and time of report

  • Reporter information (if provided)

  • Description of reported content

  • Actions taken

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Legal Considerations
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Complex situations or legal disputes are escalated to legal counsel, who will determine the appropriate course of action, including potential law enforcement involvement.

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Reporting to Payment Providers (e.g., Card Acquirers)
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Dream Bigger reviews flagged content, removals, and complaints on a monthly basis for reporting to Segpay and other acquirers.

  • Reports are uploaded via the Segpay Merchant Portal by the 5th of each month, detailing any flagged content, removals, and complaints from the prior month.

  • A "Nil Report" is submitted if no content was flagged during that period.

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This policy reflects Dream Bigger's commitment to a safe and legal environment on FWA for all visitors and depicted individuals.

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